Trendad Reputation
A reputation operating system for organisations with real customer responsibility.
Collect authentic customer signals, route concerns to accountable teams, support consistent responses and give leadership a clearer view across locations.
Illustrative product interface. Sample information is not client data.Interactive product tour
Move from scattered feedback to structured management visibility.
The public tour explains the principal product environment. Client-specific workflows, scoring rules, automation logic and configurations remain private.
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Leadership overview
Current period
A consolidated view of reputation signals, active concerns, response activity and location coverage.
- Current reputation signal
- Feedback volume
- Active issue visibility
- Location overview
Current trend+8.2%
New feedback receivedCasablanca location
ReviewService concern assignedOperations manager
OwnedResponse preparedAwaiting approval
DraftCustomer signal journey
A clear route from experience to responsible action.
Trendad Reputation is designed to support authentic listening and management responsibility. It is not designed to manipulate public opinion or guarantee a rating.
Invite
Offer a professional feedback path through approved customer touchpoints.
Understand
Capture the customer context and classify the signal for responsible review.
Assign
Route concerns to the manager or team responsible for the relevant location or function.
Respond
Support consistent internal follow-up and public communication where appropriate.
Improve
Use recurring themes and location patterns to strengthen service decisions.
Customer touchpoints
Connect feedback journeys to the channels customers already use.
Available touchpoints depend on the approved client scope, market rules and technical configuration.
01QR touchpoints02NFC touchpoints03WhatsApp requests04SMS requests05Email requests06Location-specific links07Website journeys08Post-service follow-up
Operating scenarios
Adapt the management view to the organisation.
The product structure can reflect different customer journeys, locations and management responsibilities without publishing confidential client configurations.
Clinics and healthcare
Patient experience, appointment concerns and location-level responsibility.
- Clinic overview
- Patient feedback
- Service issue ownership
- Manager follow-up
Hotels and hospitality
Guest experience across reception, rooms, service and multiple properties.
- Property comparison
- Guest concern themes
- Department ownership
- Executive summary
Restaurants and food service
High-volume feedback, service consistency and branch accountability.
- Branch activity
- Service concern routing
- Recurring themes
- Response support
Multi-location companies
Central standards with local managers responsible for action.
- Portfolio overview
- Location scorecards
- Escalation visibility
- Management reporting
Responsible reputation management
Authentic feedback and platform-compliant public review practices.
Trendad supports genuine customer feedback, clear internal issue management and responsible public communication.
No fabricated reviews
The product must not create, purchase or publish invented customer opinions.
No rating guarantees
No review volume, star rating, ranking or platform decision can be guaranteed.
No suppression of negative feedback
Customer concerns should be managed responsibly, not hidden through deceptive public-review routing.
Controlled access
Roles and information access should reflect approved organisational responsibilities.
Policy
Public review invitations should be configured in line with the applicable platform rules and local law. Trendad does not present review gating as a compliant feature.
Private product review
Review the product around your real operating model.
A private demonstration focuses on your locations, customer journey, responsible teams and reporting needs. It does not expose another client’s information or private configuration.